5 Ways on how to contact Amazon customer service and file a complaint

Amazon is one of the largest retailers in the world and there’s a small chance to get problems with your orders. Still, contacting Amazon’s customer service is the best way to fix any issue with your order including initiating a return, making changes to your order, and troubleshooting your account issues.

There are five ways to reach out to Amazon’s customer service representative which are listed below.

• Amazon customer service help page
• Amazon live chat
• Amazon call support
• Social media platforms
• Email

1. Amazon customer service help page

Amazon’s customer service help page is the quickest way to contact Amazon when you are having issues with your orders or account information.

The answers to most of your issues and common questions such as finding a missing package that’s showing delivered, package tracking, finding a missing item in your package, late deliveries, refund status, account management, security, and privacy, are available on the Amazon service help page. The troubleshooting tips for Fire TV devices and issues with Amazon Prime membership and Kindle are also available here on this page.

The screenshot of the Amazon customer service help page is given below.

2. Amazon live chat

Amazon live chat customer support is the easiest way to get in touch with the support team. Most Amazon customers use live chat support to fix their issues quickly.

The steps to connect with them on the web are given below.

1. Sign in to your Amazon account on your PC or laptop and hover over “Account & Lists“.
2. Click on “Account” and choose Customer Service.
3. Select the option “Something Else“.
4. A new page will open, on this page click on “I need more help“. This will open a new window.
5. Now, you will get two options to choose from – Request A Phone Call and Chat With Us.
6. To chat with customer service, click on “Start Chatting Now“.
7. Or, click on “Request Call Now“, then, “enter your phone number” and click on “Call me now” to speak with Amazon’s team.

The steps to contact Amazon live support on the Amazon Mobile App are given below.

1. Open the Amazon App on your smartphone.
2. Click on the “Three Lines” on the right bottom of the screen.
3. Choose “Customer Service“. This will open a new page.
4. Tap on the “Something Else” option, it will open a drop-down list.
5. Now choose “I need more help“.
6. Choose from the options “chat with us now” or “request call back“.
7. Choose the chat with us option, to start chatting with Amazon’s live chat agent. The “request call back” will ask for your phone number.

3. Amazon call support

Amazon’s customer support team is available 24/7 for help on the number +1-888-280-4331. First, you have to speak to a bot that digs into the issues, and then the call is transferred to a real human. The calling number must be the registered number with the Amazon account as a verification code or link is sent to verify the right owner of the account.

To contact Amazon’s customer service via call, the easiest and best method is to request a call back from them.

The steps to request a callback are the same as contacting Live Chat customer support but this time you need to choose “Request Call Back”.

Amazon’s Digital and Device Forum is free to browse through to check if others are having the same issues as you.

4. Social media platforms

Social media has become an important part of our lives and therefore every big or small company prioritizes maintaining their positive image on social platforms. The social media platforms get your issue resolved quickly in case you are having issues with your recent orders, payments, support, product tracking number, or other issues. A single tweet or post tagging the company’s official handle is more than enough to get all the issues resolved quickly.

The official handles of Amazon on different social media platforms are given below.

• X (formerly Twitter) – @amazonhelp
• Facebook – www.facebook.com/Amazon
• Instagram – @amazon

But, remember to always interact with Amazon’s social account with a verification tick, otherwise, there are chances to fall victim to scammers. A man named Ajay Singh lost Rs 7.53 lakh after calling a ‘customer service’ number he found online according to an article titled “Man duped of Rs 7.53 Lakh by fake ‘Amazon customer service” published on Indian Express.

5. Email

Email is also a good option to contact the Amazon customer service team when you already have a registered complaint or when you need a detailed response to queries like an Amazon Prime subscription. The email of Amazon customer support is cs-reply@amazon.com.

The email response usually takes hours to days and therefore, most of the time it is not a feasible option to contact Amazon customer service. So, always provide clarity to the agent by attaching screenshots of the issues in the mail.

The steps to send an email to the Amazon support team using the Amazon website on a laptop or PC is given below.

1. Visit amazon.com and sign in to your account.
2. Tap on your Profile icon and click on orders.
3. Choose Customer Service > Something else > I need more help.
4. Click on “Send an email“.
5. A new window will open and the name, email address, and issue will be auto-filled.
6. Describe your issue and tap on “send email“.

In case, you are using the Amazon App, use the below steps.

1. Open the Amazon Shopping app on your smartphone or tablet.
2. Tap on your “Profile” icon and choose “Your Account“.
3. Now, tap on “Contact Us” and select “Customer Service“.
4. Tap on “I need more help” and then click on “Send an email“.
5. Describe your issue and tap on “Send Email“.

How do I file a complaint with Amazon?

Amazon is a big e-commerce giant but its services are not just limited to selling products, the company has other services too such as Amazon AWS and Amazon Pay for online payments.

You can get most of your issues resolved through Amazon’s customer service page or by talking to an Amazon agent but issues related to online transactions require a serious prioritization.

Here are the phone numbers and addresses to file Amazon payment complaints.

• Phone number: 866-216-1075.
• Address: Amazon Payments, Inc. PO Box 81226 Seattle, WA 98108.

To file a complaint with your state agency, use the contact information available on Amazon’s Filing Complaints page.

How can I contact Amazon support for not receiving my order?

You can contact Amazon support if you have not received your order while the order is showing as delivered by following the steps provided below.

1. Verify the shipping address you provided for your order is correct. In case of the wrong address, you get the option to add, edit, and delete addresses for future orders.
2. Check your phone messages for a delivery attempt.
3. Check the delivery instructions in your provided address, if you have provided any delivery instructions.
4. Check with your family members and neighbors, if someone accepted it.
5. Sometimes, your delivery package can be mistakenly scanned as delivered. So, wait for at least 48 hours before filing a complaint against a lost package.

Can I talk to a live person at Amazon customer service?

Yes, you can talk to a live person at Amazon customer support, just type “Talk to a representative” while you are in the live chat. There are three options to choose from “chat with an associate“, “request a phone call back” or “return to the customer service hub” to go to the frequently solved problems. Choose “chat with an associate” and a live person from Amazon is there to help you out with the issue.

Does Amazon have 24/7 customer service?

Yes, amazon has a 24×7 customer service phone number to help its customers with their problems.