5 Ways on How To Contact Amazon Customer Service and File A Complaint

5 Ways on How To Contact Amazon Customer Service and File A Complaint

There are multiple ways to reach out to Amazon’s customer service representative including live chats, phone, social media platforms, and email.

There’s no doubt that Amazon is one of the largest retailers in the world and there’s a small chance to get problems with your orders. Still, contacting Amazon’s customer service is the best way to fix any issue with your order including initiating a return, making changes to your order, and troubleshooting your account issues.

There’s a common Amazon customer service phone number, but you can also request a call through their app and website.

You can also chat with Amazon’s support team through the live chat feature and have real-time communication. This is a convenient option and allows you to do other things while waiting for a response.

Another option to contact Amazon customer support is sending an email.

The other option to contact Amazon’s support team is to use social media platforms and get the support team’s attention for your issue.

Getting in contact with Amazon customer service is too easy but you may have to spend some time if you want to talk to a real person. But, at the same time, you have the freedom to file a complaint with your state agency.

Read on to learn the 5 best ways to contact an Amazon customer service representative including a real representative.

1. Use Amazon’s Customer Service Help page

A screenshot of Amazon Customer Service Help page

If you find any difficulty with your account information or orders, visiting Amazon’s customer service help page is the quickest way to contact Amazon.

You can find answers to most of your issues and common questions such as finding a missing package that’s showing delivered, package tracking, finding a missing item in your package, late deliveries, refund status, account management, security and privacy, etc.

The page shown below also provides troubleshooting for Fire TV devices and issues with Amazon Prime membership and Kindle.

Amazon's help library

2. Use Amazon Live Chat Customer Service

Using Amazon live chat customer support is the easiest way to get in touch with the support team. Most of the time, I have used live chat support for my issues.

The steps to connect with them on the web are given below.

  1. Sign in to your Amazon account on your PC or laptop and hover over “Account & Lists“.
  2. Click on “Account” and choose Customer Service.
  3. Select the option “Something Else“.
  4. A new page will open, on this page click on “I need more help“. This will open a new window.
  5. Now, you will get two options to choose from – Request A Phone Call and Chat With Us.
  6. To chat with customer service, click on “Start Chatting Now“.
  7. Or, click on “Request Call Now“, then, “enter your phone number” and click on “Call me now” to speak with Amazon’s team.

You must use the below steps to contact Amazon live support if you are using the Amazon Mobile App.

  1. Open the Amazon App on your smartphone.
  2. Click on the “Three Lines” on the right bottom of the screen.
  3. Choose “Customer Service“. This will open a new page.
  4. Tap on the “Something Else” option, it will open a drop-down list.
  5. Now choose “I need more help“.
  6. Choose from the options “chat with us now” or “request call back“.
  7. Choose the chat with us option, to start chatting with Amazon’s live chat agent. The “request call back” will ask for your phone number.
Picture showing steps to Amazon Live Chat Customer Service

3. Call Amazon Customer Service

You can call Amazon’s customer support team on the number +1-888-280-4331 24/7.

When you call them, you will speak to a bot first and they will dig into your issues first and then transfer your call to a real human.

The calling number should be registered to your Amazon account as they will verify the right owner of the account by sending a verification code or link.

To contact Amazon’s customer service via call, the easiest and best method is to request a call back from them.

The steps to request a back are the same as contacting Live Chat customer support, you only need to choose the “Request Call Back” option in Step 7.

A screen shot if request a phone call and chat with us.

Note: You can browse through Amazon’s Digital and Device Forum, to check if others are having the same issues as you.

4. Use Social Media Platforms

Today, social media has become an important part of our lives and therefore all companies prioritize maintaining their positive image on social platforms.

So, if you are having an issue with your recent orders, payments, support, product tracking number, or other issues, you can tweet or post and tag the company’s official handle to get your issue resolved with no delay.

Disclaimer: Always interact with your Amazon account with a verification tick, otherwise you can also fall victim to scammers.

Here are the official handles of the Amazon on different social media platforms:

X (formerly Twitter) – @amazonhelp

Facebook – www.facebook.com/Amazon

Instagram – @amazon

5. Contact the Amazon Support Team Via Email

You can contact the Amazon customer service team via email by sending an email to cs-reply@amazon.com. But, this service is really helpful when you have a registered complaint or when you need a detailed response to queries like an Amazon Prime subscription.

The email response can take hours to days and therefore, most of the time it is not a feasible option to contact Amazon customer service.

But, if you are using email, provide clarity to the agent by attaching the screenshots of the issues.

You will have to use the below steps to send an email to the Amazon support team by using the Amazon website on a laptop or PC.

  1. Visit amazon.com and sign in to your account.
  2. Tap on your Profile icon and click on orders.
  3. Choose Customer Service > Something else > I need more help.
  4. Click on “Send an email“.
  5. A new window will open and the name, email address, and issue will be auto-filled.
  6. Describe your issue and tap on “send email“.

In case, you are using the Amazon App, use the provided below steps.

  1. Open the Amazon Shopping app on your smartphone or tablet.
  2. Tap on your “Profile” icon and choose “Your Account“.
  3. Now, tap on “Contact Us” and select “Customer Service“.
  4. Tap on “I need more help” and then click on “Send an email“.
  5. Describe your issue and tap on “Send Email“.

How Can I File A Complaint With Amazon?

A woman at phone support helping a customer.

Amazon is a big e-commerce giant but its services are not just limited to selling products, the company has other services too such as Amazon AWS and Amazon Pay for online payments.

You can get most of your issues resolved through Amazon’s customer service page or by talking to an Amazon agent but issues related to online transactions require a serious prioritization.

Here are the phone numbers and addresses to file Amazon payment complaints.

Phone number- 866-216-1075,

Address – Amazon Payments, Inc. PO Box 81226 Seattle, WA 98108.

You can also file a complaint with your state agency by using the contact information available on this Filing Complaints page.

How Can I Contact Amazon Support For Not Receiving My Order?

If you have not received your order and it is showing as delivered, Amazon recommends following the steps provided on its “Where’s My Stuff” page.

  1. Verify the shipping address you provided for your order is correct. (visit this page if you have provided the wrong address).
  2. Check your phone messages for a delivery attempt.
  3. Have you provided any delivery instructions? if yes, check the delivery instructions in Your Addresses.
  4. Check with your family members and neighbors, if someone accepted it.
  5. Sometimes, your delivery package can be mistakenly scanned as delivered. So wait for at leat 48 hours before filing a complaint against a lost package.

Can I Talk To a Live Person at Amazon Customer Service?

Yes, you can talk to a live person at Amazon customer support, just type “Talk to a representative” while you are in the live chat. You will get three options to choose from “chat with an associate”, “request a phone call back” or “return to the customer service hub” to go to the frequently solved problems.

Choose “chat with an associate” and a live person from Amazon will be there to help you out with your issue.

Does Amazon have 24/7 customer service?

Yes, amazon does have a 24/7 customer service phone number to help its customers with their problems.