8 Ways on How To Fix FireStick Remote App Not Working

8 Ways on How To Fix FireStick Remote App Not Working

The main reason for a FireStick remote app not working is the Fire TV Stick and the phone not connected to the same Wi-Fi network.

The Fire TV Remote App transforms your smartphone into a remote control that improves your experience with Fire TV by providing straightforward navigation, a keyboard for simple text entry, rapid access to your apps and games, and voice search.

Since the Fire TV app is just like any other application, it is equally susceptible to bugs and malware, that cause lagging when you use your smartphone as a remote.

Additional causes have to do something with your TV or your internet connection. So, depending on different reasons, you face various problems with your Fire TV remote app.

Read on to learn about the problems that lead to the Firestick remote App not working and the ways to solve them easily.

Why is My FireStick Remote App or Fire TV App Not Working?

If your Fire Stick Remote app is not working, check that your Amazon Fire TV Stick and phone, both are on the same Wi-Fi network.

If the Fire TV device and phone are on the same but you are still having trouble, then try reinstalling the app.

This article lists several methods to use when you are experiencing problems with pairing, connecting, starting, and functioning of the app.

How To Fix Fire TV Remote App Not Working?

To fix the Fire TV remote app not working, you need to follow the below-listed troubleshooting steps.

  1. Clear cache for the Amazon Fire TV app
  2. Pair and unpair the Fire TV remote
  3. Restart your Fire TV device
  4. Restart your smartphone
  5. Uninstall and re-install the Fire TV app
  6. Check the compatibility of Fire Stick Remote Apps
  7. Examine the distance and any obstructions
  8. Remove interferences between Fire Stick and mobile remote

So, there are several reasons for a Fire TV App not working for a FireStick device, such as interference, obstructions, hardware issues, software issues, compatibility, and the distance between them.

Clear Cache for the Amazon Fire TV App

You will need to clear cache files for applications on your FireStick when they become too massive or get corrupted, which creates multiple functional problems. Your app’s cache may occasionally obstruct its connection and force it to disconnect.

In a situation like this, it is important to Clear the app cache to keep it working.

As per the article titled “App Crashes or Won’t Load on Your Fire TV” on Amazon, clear the app cache and data, or restart your device if your downloaded app is not working as expected.

You will need to follow the below steps to clear the cache from your phone when the Firestick remote app is not working.

  • On your phone’s menu, navigate to Settings.
  • Tap on ‘Device Storage’.
  • Then, Select the Internal Storage.
  • Now, from among the available options, select “Cached data.”
  • To delete all app cache, tap OK.
  • Your app’s data is now all cleared.

Unpair and Re-pair the Fire TV Remote

Unpairing and re-pairing the Fire TV remote app is a fantastic method for fixing software bugs.

You can quickly pair and unpair your FireStick to the Fire TV Remote app using the below steps.

  • Navigate to Settings by using a physical remote.
  • Select Amazon Fire TV remotes after selecting Controllers & Bluetooth Devices.
  • Press Menu, followed by Select, on the remote control that isn’t working after scrolling down to it. Then, the chosen remote control will be removed from the list.
  • Long-press Home on the unpaired device, then choose Add New Remote.
  • Push the Select button on the physical remote control when Fire Stick prompts you.

If it doesn’t help you feel free to go on to the subsequent stages. But before that, you must re-establish the connection between your remote app and the Fire Stick.

Restart Your Fire TV Device

Restarting the device helps better than other complicated methods to fix the Fire TV app not working problem.

Many Fire Stick issues, including those related to the Fire Stick app not working or disconnecting, can be solved with this simple and efficient method.

Plug your Fire Stick back in after unplugging it and waiting a little while.

You can also unplug the power adapter and USB cable for a while, then plug them back in and double-check that everything is connected correctly.

Restart Your Smartphone

Restarting the phone to reset the internal hardware and software and help re-establish the connection.

The Fire Stick remote app on your phone may not function properly due to some problems particular to not especially the app but your phone.

The most accurate and current methods should be found in the owner’s manual of your device because the exact processes vary from one device to another.

Uninstall and Re-install the Fire TV App

Uninstalling and re-installing the Fire TV App usually solves the problem with the app functioning. You must try this if the previous ones didn’t resolve the issue you were facing with your mobile remote app.

The steps to uninstall and re-install the Fire TV app are given below.

  • On your smartphone, go to Settings.
  • If you have found the application option, tap on it.
  • Now, select Manage Installed Applications.
  • Now, you have to first select the Fire TV app and then uninstall it.
  • Reach back to the home screen of the phone and Access the App Store.
  • Search for the Fire TV app Reinstall it making sure you have enough space for the app.

We recommend restarting your Fire Stick after reinstalling the app or power cycling it, before attempting to use the app.

Check the Fire Stick Remote App Compatibility

Some remote apps and Fire TV sticks from different generations may not function together. So, if the issue first appeared after you installed the remote app and you were unable to pair it with your device, compatibility is something you should consider checking at the earliest.

If you are unsure whether you installed the correct app version or not, check it on Amazon. The best Fire Stick remote apps for different operating systems are available there.

You need to follow the below steps to get the latest Firestick remote app software.

  • Plug in the Fire Stick to a power source, then wait for the Fire Stick to start up after plugging it in.
  • Download and install the appropriate app for your browser after finding it.
  • Now, start the app.
  • Log in to the app using your Amazon account.
  • Select your Fire TV device from the list of available devices.
  • As it displays in the app, enter the code.
  • Check to see if your phone can now control your Fire TV.

Examine the Distance and Obstructions

The distance and the obstruction between the Fire TV Stick and the remote play a crucial role in the working of the remote. If your remote is within 30 feet of the Fire Stick, it will operate unless obstacles significantly cut down the range.

To determine whether impediments or distance are the root of the issue and correct it, take care of the few things that we are mentioning here.

For the Fire TV Remote app to function effectively, the Fire Stick should be nearer to the phone. Get rid of anything that is in the way of the remote and your Fire Stick.

If the remote app only functions when you hold the phone too near the TV or behind it, you can move it using the Fire Stick extension dongle.

Remove the Fire Stick from the enclosure if it is there and check to see whether the problem has been resolved.

Remove Interferences Between Fire Stick and Fire TV Remote App

The Fire Stick remote app communicates with your Fire Stick using Bluetooth on your phone. While Bluetooth has several advantages, it also leaves your remote open to interference. The Fire TV device should be kept away from any gadgets that could disrupt your connection.

If at all possible, you should unplug or turn each device off separately to determine which one is causing the Fire TV remote app to not work.

What Are the Devices that Cause Bluetooth Interference?

The list of gadgets that can cause Bluetooth interference are listed below.

  • Speakers and phones that operate wirelessly,
  • Microwave oven,
  • Coaxial cables without shields.

So, it is always suggested to deal with the problems as necessary after determining their origin. Now, that you know what is stopping your Remote app from operating properly, get rid of it.

Why To Do if Your TV is Not Picking Up Your Firestick?

If your TV is not picking up your Firestick then it is due to a loose physical connection or low power. To fix this, check that your Firestick is firmly connected to the TV via HDMI port.

Also, make sure to connect your Firestick to the power source using the provided USB adapter. You can also use the Fire TV App as a remote to control the Fire TV Stick.

Can I Use My Phone as a FireStick Remote?

Yes, you can use your phone as a FireStick remote. Around 10 million people are already using Fire TV App to control their FireStick devices worldwide.

Why Won’t My Fire TV Remote App Connect to My TV?

Your Fire TV remote app will not connect to your TV due to the below-listed reasons.

  • Make sure that your TV is on and that it’s connected to the same Wi-Fi network as your Fire TV Stick.
  • If it is, try restarting both your TV and your Fire TV Stick. If that doesn’t work, try uninstalling and then reinstalling the My Fire TV remote app.
  • Make sure that your Fire TV Stick is running the latest software version.

If none of these solutions works, you may need to contact Amazon customer support for further assistance.

How To Troubleshoot Fire TV Remote App Dis-connectivity Issues?

Numerous users who have encountered the same issue with their Fire TV applications claim that it is often the app that is typically to blame for the issue.

So, you need to examine the app as the first element, then you should check other factors because it can also be your network.

Reinstalling the mobile app and performing a hard reset of your complete system, including the network services, is the quickest approach to fixing connectivity issues with the Fire TV remote app.

You will also need to adjust your Wi-Fi frequency based on the results, and if that doesn’t work, you can conduct a factory reset on your Firestick.

What should you do if you can’t recast to your Fire Stick?

If you can’t recast to your Fire Stick, try rebooting your supported devices. Other typical remedies that you should try are connecting all of your Amazon devices to the same Wi-Fi or Ethernet network, and syncing the Fire TV app and the devices with the same Amazon account.

What should I do when Firestick is not allowing App uninstallation?

If your Firestick is not allowing App uninstallation disconnect your Fire TV from the plug and the HDMI port and then restart your TV. Also, restart the Wi-Fi network and unplug the router. Now, plug in your device, wait for a few minutes, and connect the device again.

After that, you will have to verify whether your device is up to date. For this, navigate to Settings > My Fire TV > Search for updates. Once the update is complete, try deleting the app again.


The Firestick remote app is one of the best ways to control your Fire TV if you don’t have the Fire TV stick remote or you have lost the physical FireStick remote.

However, there are other universal remotes available that can let you do a lot more than the original remote. You can always check out some of the best universal remotes on Amazon.